Frequently Asked Questions for Camera Set-Up
I can't see the classroom on my computer (desktop) or smart phone, what does Loving Arms™ recommend?
Different devices and their updates effect how we are able to view applications in/on those devices. Loving Arms™ Child Care and Preschool provides the opportunity for parents/guardians to view their children as a benefit to enrolling in a full-time program. We are unfortunately not providing technical support related to the camera system beyond the basic set-up for most devices, browsers, and apps - as defined below.
<< Open your Camera View >> using Firefox, Internet Explorer, or Chrome browser and login.
Camera Help For Desktops
Step 1:
Click on “Please install plugin and restart browser" and save file to your "Downloads" folder.
Step 2:
Click "Save File"
Step 3:
Save the file to your "Downloads" folder.
Step 4:
Double Click on GvNPRT_installer.exe (file you just downloaded)
Step 5:
If you are prompted for User Account Control permission, click "Yes". You will be prompted to close your browser before continuing.
Camera Help for Firefox and Chrome
Chrome: When you get the following message, close Chrome browser and check system tray for Chrome icon - if present click and exit.
Step 6:
<< Open your Camera View >> again. Enter your login details (user name and password).
Step 7:
Click on "Activate nprt gvx"
Step 8:
Activating the plugin
For Firefox: Click "Allow" or "Allow and Remember"
Everything should be working!
